About the Role
As an IT Support Specialist within Kamashka's dedicated Kama-Kare division, you will be the front-line problem solver for hardware and workstation challenges. You will diagnose computer malfunctions, replace components, set up office workstations, troubleshoot network and printer issues, and deliver responsive remote and on-site support to our business clients.
Responsibilities
- ✓Diagnose and repair laptop and desktop hardware malfunctions (RAM, SSDs, power supplies, thermals).
- ✓Install, configure, and troubleshoot Windows and macOS client environments.
- ✓Resolve local office networking problems (LAN cabling, Wi-Fi connectivity, router reboots, IP conflicts).
- ✓Configure and troubleshoot office peripherals including network printers and scanners.
- ✓Deliver remote assistance for software installations, virus remediation, and user account setup.
- ✓Document support tickets with accurate technical notes and resolution steps.
Technical Skills & Relevant Competencies
- ✓Solid practical background in PC hardware assembly, component diagnostics, and repair.
- ✓Comfortable installing, troubleshooting, and optimizing Windows 10/11 operating systems.
- ✓Basic understanding of TCP/IP networking, DHCP, DNS, and local routers.
- ✓Experience handling user support requests with patience and clear communication.
- ✓Valid driver's license or ability to travel for on-site client appointments across Cairo/Giza.
What We Look For
- ✦Patient, customer-centric attitude and strong problem-solving instinct.
- ✦Methodical diagnostic approach: testing systematically rather than guessing.