About the Role
As a Customer Success Specialist, you will guide businesses from the moment they adopt our software platforms or managed services. You will facilitate onboarding sessions, monitor platform usage metrics, proactively identify training gaps, and act as the voice of the customer inside Kamashka to drive continuous product refinement.
Responsibilities
- ✓Lead structured onboarding walkthroughs and user training for new platform clients.
- ✓Track customer engagement metrics to identify underutilization or churn risks proactively.
- ✓Conduct regular health check-ins and quarterly review sessions with key account stakeholders.
- ✓Gather, synthesize, and advocate for user feature requests and usability improvements.
- ✓Collaborate with product and engineering teams to translate customer pain points into roadmap items.
Technical Skills & Relevant Competencies
- ✓Demonstrated experience in a Customer Success, Account Management, or Client Enablement role.
- ✓Comfortable explaining software workflows and holding engaging virtual training sessions.
- ✓Analytical ability to review product usage data and spot trends or risk signals.
- ✓Strong empathetic communication, consultative problem-solving, and active listening skills.
- ✓Fluency in Arabic and English.
What We Look For
- ✦Proactive advocate who does not wait for customers to complain before checking in.
- ✦Strategic mindset focused on enabling client business growth through our technology.