About the Role
As a Customer Service Representative, you will be the welcoming, knowledgeable voice of Kamashka Technology. You will assist clients with inquiries regarding our software applications, support ticketing, service timelines, and Kama-Kare appointment bookings, ensuring every interaction is handled with promptness, empathy, and professional integrity.
Responsibilities
- ✓Respond promptly and professionally to inbound client messages via email, chat, and phone.
- ✓Provide accurate information regarding company services, platforms, and appointment workflows.
- ✓Log customer inquiries and issues into the helpdesk system with detailed contextual notes.
- ✓Escalate technical tickets or commercial concerns to appropriate engineering or sales leads.
- ✓Follow up on open requests to ensure complete customer satisfaction before closing tickets.
Technical Skills & Relevant Competencies
- ✓Proven customer service or support center experience, preferably in a tech or service firm.
- ✓Outstanding verbal and written communication etiquette in Arabic and English.
- ✓Patience, positive attitude, and ability to defuse client frustration with empathy.
- ✓Familiarity with helpdesk ticketing systems, live-chat software, and CRM tools.
- ✓Comfortable multitasking in a dynamic, customer-focused environment.
What We Look For
- ✦Natural inclination to help people and leave every customer feeling valued.
- ✦Punctuality, consistency, and dedication to resolution quality.