About the Role
As an Account Manager, you will serve as the dedicated strategic advisor for our key corporate clients. You will manage ongoing relationships post-sale, ensure engineering and support commitments are met, identify expansion opportunities for new software features or IT support tiers, and safeguard long-term retention.
Responsibilities
- ✓Act as the primary point of commercial and relationship contact for assigned client accounts.
- ✓Conduct regular account reviews, gathering feedback and assessing operational alignment.
- ✓Coordinate with engineering and Kama-Kare leads to resolve escalations swiftly.
- ✓Identify opportunities for feature additions, custom engineering phases, and SLA upgrades.
- ✓Manage contract renewals, negotiations, and billing transparency.
Technical Skills & Relevant Competencies
- ✓Demonstrated track record in B2B account management, client success, or technical consulting.
- ✓Strong understanding of software development lifecycles and IT service agreements.
- ✓Outstanding emotional intelligence, conflict resolution, and communication skills.
- ✓Experience handling contractual discussions and commercial negotiations.
- ✓Fluency in Arabic and English.
What We Look For
- ✦Commitment to transparent partnership and delivering on promises without exception.
- ✦Proactive relationship steward who anticipates client needs before they arise.